The voluntary return option or the statutory right of withdrawal and our money-back guarantee are described in our AGB's regulated in detail (point 4.). 

In summary, our customers are consumers within the meaning of the Consumer Protection Act:

• 14-day (statutory) withdrawal period (we must specify this due to EU/EEA legal regulations)
• 30 days return option from receipt of the goods (60 days for ZenPad Zyklus)

If you return your ZenPad within 30 days, we kindly ask you to inform us in advance via our contact form and give us your reason and in any case the order/invoice number as well as your estimated name. After receiving the faultless goods, we will refund the purchase price to you. The refund will be made via your payment method (generally via Stripe). You bear the costs for the return shipment yourself.

What is the difference between the 14-day withdrawal period and the 30-day return option?The withdrawal period is uniformly regulated by EU law for online purchases. We are increasing this period to 30 days, i.e. these periods have different legal bases and cannot be "added together".  

What does this mean for you? That you can return the ZenPad products not only within 14 days but within 30 days from receipt of the goods (the 30-day period begins 3 days after posting by ViCo Systems GmbH as the seller) without giving reasons. The 30 days (or 60 days for the ZenPad cycle) allow you to test the ZenPads extensively. We are sure that you - like hundreds of testers before you - will be satisfied with our products! If, contrary to expectations, you are not, we will refund the purchase price. 

Exceptions on the right of return and money-back guarantee:

- Orders for patches
- Each customer can only make use of the right of return once for each ZenPad product. 

Addresses for returns:

FL and Switzerland:
ViCo Systems GmbH
Returns
Rätikonstrasse 13
9490 Vaduz, Liechtenstein

EU and third countries:
ViCo Systems GmbH
P.O. Box 126
6801 Feldkirch, Austria