GTC
- Scope of application
1.1 These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply to all purchase contracts concluded for ZenPad products between ViCo Systems GmbH, Rätikonstrasse 13, FL-9490 Vaduz, Liechtenstein (hereinafter referred to as "ViCo") and you as a customer and end user. Provisions for commercial buyers are marked separately and the applicable legal provisions of the Principality of Liechtenstein apply.
- Conclusion of contract
2.1 Purchase contracts between ViCo and you can be concluded via the ViCo online store www.zenpad.li ("website or webshop") and, for orders with a minimum value of EUR/CHF 1000, on site at ViCo's registered office by appointment.
2.2 Conclusion of contract via the ZenPad Webshop
The presentation of ZenPad goods in the ZenPad webshop does not constitute a binding offer. By placing an order, you submit a binding offer to purchase. ZenPad will send you an automatic order confirmation by e-mail, which documents the order again. This automatic order confirmation merely confirms that the order has been received by ViCo and does not constitute acceptance of your offer.
The contract is only concluded when ViCo confirms the dispatch of the goods by means of a separate e-mail and after full payment of the goods.
2.3 ViCo expressly reserves the right to reject orders unilaterally without stating a reason and without separate notification - for example due to non-availability or delivery difficulties. In this case, a contract is not concluded. ViCo will inform you of this immediately and refund any consideration already received - less any claim for reimbursement.
- Widerrufsrecht (gilt nicht für B2B-Kunden und Vertriebspartner)
3.1 Ihnen steht als Verbraucher bei einem Kauf über den ZenPad Online-Shop das nachfolgende Widerrufsrecht zu:
– Widerrufsbelehrung –
Sie haben das Recht, binnen 14 (vierzehn) Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag, an dem Sie die Waren in Besitz genommen haben. Mangels anderweitigem Nachweis Ihrerseits wird davon ausgegangen und stimmen die Vertragsparteien ausdrücklich zu, dass die Widerrufsfrist 3 Werktage nach Postaufgabe durch die ViCo zu laufen beginnt (da der reguläre Postlauf nicht mehr als 3 Tage dauert).
Die Rücktritts- / Widerrufserklärung ist entweder in Briefform oder via E-Mail zu richten an:
For customers from the EU:
PORIRA GIS
3607 ZenPad
Binsenweg 2
88131 Lindau, Deutschland
E-mail: info@zenpad.li
Aus Austria:
PORIRA GIS
3607 ZenPad
Ried 23
6842 Koblach, Österreich
E-mail: info@zenpad.li
For customers from CH and FL:
ViCo Systems GmbH
Goods receiving returns
Rätikonstrasse 13
LI-9490 Vaduz, Liechtenstein
E-mail: info@zenpad.li
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
In the event of a legally effective withdrawal / revocation, we shall reimburse you for all payments we have received from you without delay and within 14 days at the latest from the day on which we receive notification of your withdrawal / revocation from the contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this repayment. Ownership of the object of purchase shall revert to us when the withdrawal becomes effective, provided that ownership has already been transferred to you in accordance with the contractual provisions prior to the withdrawal/cancellation. We may refuse repayment until we have received the goods back in proper condition or until you have provided proof of return. Proof of return is the sole responsibility of the customer (postage receipt, etc.).
For the ZenPad Shirts gilt: Das ZenPad Shirt kann innerhalb von 14 Tagen ab Erhalt des Shirts zurückgegeben oder ausgetauscht werden, sofern das Shirt UNBENUTZT (mit Ausnahme von Anziehen zur Probe), ungewaschen ist und das Etikett nicht abgetrennt wurde. ViCo überprüft nach Eingang das Shirt auf Gebrauchsspuren und entscheidet einseitig über eine vollständige, – je nach Abnutzung und Weiterverkaufsmöglichkeit – teilweise Kaufpreisrückerstattung oder über keine Rückerstattung des Kaufpreises, sollte das Shirt Gebrauchsspuren aufweisen, die einen Weiterverkauf ausschliessen.
For the ZenPad Sole gilt: Diese kann innerhalb von 14 Tagen ab Erhalt der Ware zurückgegeben oder ausgetauscht werden, sofern das Produkt nicht zugeschnitten, ungetragen und unbeschädigt ist. Der gesamte Kaufpreis kann nur dann rückerstattet werden, wenn das Produkt wiederverkaufbar ist.
Achten Sie daher auf Ihre Produkte, ViCo hat das Recht, bis zu 100% des Kaufpreises zurückzuhalten, falls die retournierten Produkte nicht obige Voraussetzungen erfüllen.
You bear the direct costs of returning the goods.
- End of the withdrawal policy -
- Voluntary right of return 30 days after receipt of goods valid for the ZenPads (applies not für ZenPad Shirts und ZenPad Sole)
4.1 ViCo gewährt Ihnen als Verbraucher im Sinne des Konsumentenschutzgesetzes neben dem gesetzlichen Widerrufsrecht ein freiwilliges Rückgaberecht von insgesamt 30 Tagen nach Warenerhalt oder wie auf der Website anderweitig als Aktion angeboten (zB. ZenPad Zyklus 60 Tage). Mit diesem Rückgaberecht können Sie sich auch nach Ablauf der 14tägigen Widerrufsfrist (siehe Widerrufsbelehrung Ziffer 3.1) vom Vertrag lösen, indem Sie die Ware innerhalb von 30 Tagen nach Erhalt der Ware (Fristbeginn am Tag nach Warenerhalt, wobei diese jedenfalls spätestens 3 Werktage nach Postaufgabe durch die ViCo zu laufen beginnt, da der reguläre Postlauf nicht mehr als 3 Tage dauert) an die nachstehend genannte Adresse der ViCo zurücksenden. Die rechtzeitige Absendung der Ware reicht zur Fristwahrung aus. Voraussetzung für die Ausübung des freiwilligen Rückgaberechts ist jedoch, dass Sie die Ware lediglich zur Ansicht ausprobiert haben und die Ware vollständig, in ihrem ursprünglichen Zustand, unversehrt und ohne Beschädigung inklusive des Verpackungssäckchen zurückschicken. Sie tragen die unmittelbaren Kosten der Rücksendung der Ware. Andernfalls ist ViCo berechtigt, aliquot den Kaufpreis zu reduzieren. Beispiele: Im Falle eines beschädigten ZenPads (Kratzer, Risse, Gebrauchsspuren usw) hat ViCo das Recht, bis zu 100% des Kaufpreises zurückzuhalten. Gehen Sie daher sorgsam mit den ZenPads während der ersten 30 Tage um. Diese Bestimmung ist nicht anwendbar für unserer B2B-Kunden und Vertriebspartner.
Bitte senden Sie die Ware an die entsprechende Adresse wie in Pkt. 3.1. oben angegeben.
4.2 The refund will be made to the account and means of payment used by you for payment. If you paid by Stripe/credit card, the refund will be made to the associated Stripe/credit card account. We do not offer any other form of refund.
The statutory right of withdrawal (see section 3.1) shall not be affected by the provisions on the supplementary contractual (voluntary) right of return and shall remain unaffected. Until the expiry of the period for the statutory right of withdrawal, only the statutory conditions listed there shall apply. The contractually granted (voluntary) right of return also does not restrict your statutory warranty rights, which remain unrestricted. ViCo expressly reserves the right to reduce or exclude the voluntary right of return at any time and without giving reasons.
- Retention of title, offsetting & right of retention
5.1 The delivered goods remain the property of ViCo until full payment has been received.
5.2 You are not entitled to offset against our claims unless your counterclaims have been legally established or are undisputed.
- Delivery
6.1 ViCo is entitled to make partial deliveries insofar as this is reasonable for you.
6.2 The goods will be delivered to the delivery address specified by you. Unless otherwise agreed and the goods/product is available, the goods/product will be dispatched to you within three working days of receipt of payment of the full purchase price.
6.3 The risk of accidental loss or accidental deterioration of the goods (transfer of risk) shall pass to you when the goods are handed over to you.
6.4 Deliveries are only made within Switzerland/Liechtenstein and to the countries specified on the website (EU and soon third countries).
- Prices & shipping costs
7.1 Es gelten die Preise zum Zeitpunkt der Bestellung und wie im Kassabereich und Rechnung angegeben. Alle Preise sind Endverbraucherpreise und beinhalten die gesetzliche Mehrwertsteuer, soweit diese anfällt, und verstehen sich zzgl. Versandkosten (sofern nicht anderweitig auf der Website angeführt) und etwaigen Zahlungsgebühren. Eine etwaige Verzollung – insbesondere ausserhalb der EU/EWR/CH – erfolgt auf Kosten des Käufers. Für die Einfuhr der Ware (insbesondere die Einhaltung der gesetzlichen Einfuhrbestimmungen ausserhalb der EU/EWR und der Schweiz) ist der Käufer verantwortlich.
- Terms of payment & means of payment
8.1 Unless otherwise agreed, payment of the purchase price shall be due immediately upon conclusion of the contract. In the event of late payment, ViCo shall be entitled to charge interest on arrears at a rate of 5 percentage points above the prime rate of the European Central Bank.
Currently offered payment currencies are EURO and Swiss Francs. The customer shall ensure that the total price is credited to ViCo's seller account. The customer bears the currency risk. ViCo reserves the right to offer other currencies if possible.
8.2 The following payment methods are available to you:
- Payment via PayPal, Google Pay, Apple Pay (if offered and activated)
You pay the invoice amount via the online provider or via our payment provider Stripe. You must be registered with PayPal etc. or register, legitimize with your access data and confirm the payment order to ViCo. As soon as the invoice amount has been credited to our account, the goods will be dispatched to you within three working days.
- Payment by credit card via Stripe
When paying by credit card, you transmit your credit card details to our payment service provider (Stripe). Your credit card details are transmitted via a secure, state-of-the-art encrypted connection. After a positive verification of coverage by the payment service provider and receipt of the purchase price in our account, the goods will be sent to you within 3 working days.
- Payment via bank transfer to the following accounts:
Bitte immer als Empfänger angeben: „ViCo Systems GmbH“
EURO (SEPA Überweisung): IBAN: AT02 2060 4031 0378 1450, Sparkasse Feldkirch, Österreich
CHF - Swiss franc: IBAN: LI 81 0880 5504 1726 0000 1, VP Bank AG, Liechtenstein
- Warranty and liability (exclusion)
9.1 ViCo shall be liable for material defects and defects of title in accordance with the applicable statutory provisions of the Principality of Liechtenstein or in accordance with the mandatory applicable statutory provisions of the purchaser's country of residence. The limitation period for statutory claims for defects is generally two years and begins with the delivery of the goods.
9.2 Claims for material defects do not exist if you modify the products, handle them improperly or use them in a way that is not related to proper use in accordance with the instructions for use.
9.3 ViCo expressly reserves the right to make product-related changes to the products with regard to technology, shape, color, weight and design.
9.4 ViCo shall be liable for damages resulting from injury to life, body or health in accordance with the statutory provisions. The same shall apply for intent and gross negligence, for the mandatory statutory liability for product defects (in particular under the Product Liability Act). ViCo shall only be liable for slight negligence if essential obligations are breached which arise from the nature of the contract and which are of particular importance for the achievement of the purpose of the contract. In the event of a breach of such obligations, default and impossibility, ViCo's liability shall be limited to such damages as are typically to be expected within the scope of the contract.
9.5 It is expressly stated that the ZenPad Products NO MEDICINAL PRODUCTS or MEDICINES in accordance with the regulations and laws of the EU, Switzerland and Liechtenstein. In addition expressly statedthat with regard to the ZenPad products NO PROMISE OF HEALING OR EFFECTIVENESS is made. ZenPad products are primarily used to increase well-being and, due to their frequency stimulation properties, to support and balance a wide range of problems in the human (and animal) body.
9.6 Feedback/reviews from customers are in no way attributable to ViCo. These are private opinions of our customers, which we greatly appreciate, but cannot accept any liability or any other form of accountability in this regard.
- Data protection and Google Analytics
10.1 ViCo uses the personal data provided by you (e.g. name, address, e-mail address, telephone number, account number and sort code) in accordance with the provisions of the applicable data protection law.
10.2 All personal data will be treated confidentially in accordance with the applicable provisions (Liechtenstein Data Protection Act, EU regulations (GDPR). The personal data required for business processing will be stored by ViCo and used to process orders, manage the customer relationship, deliver goods, process payments and avert bad debts and, if necessary, passed on to service partners that ViCo uses to process the contract (such as payment service providers). Furthermore, data is used for our own advertising and marketing purposes, e.g. for sending written advertising information. ViCo will use your e-mail address to send you promotional offers if you have not objected to this. If your consent is required for this, ViCo will obtain it in advance. ViCo will also only contact you by telephone with your express consent.
10.3 The website uses Google Analytics, a web analytics service provided by Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can prevent the installation of cookies by selecting the appropriate settings in your browser software. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
10.4 You can withdraw at any time by notifying
E-mail: info@zenpad.li
object to the use and processing of your data for our own advertising and marketing purposes and revoke any consent you may have given to the use of your data.
- Platform for online dispute resolution, participation in the dispute resolution procedure
11.1 Under applicable law, we are obliged to inform consumers of the existence of the European Online Dispute Resolution Platform, which can be used to resolve disputes without the need to involve a court. The European Commission is responsible for setting up the platform. You can find the European online dispute resolution platform here: http://ec.europa.eu/odr/
11.2 We are not obliged to participate in a dispute resolution procedure of a consumer arbitration board and have therefore decided against voluntary participation.
- Severability clause
Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
- Applicable law and place of performance
13.1 Liechtenstein law is agreed to the exclusion of the UN Convention on Contracts for the International Sale of Goods, provided that this agreement does not conflict with any mandatory provisions of European consumer protection law.
13.2 Insofar as the choice of jurisdiction does not conflict with any provisions of consumer protection law, the exclusive place of jurisdiction shall be the Princely Court of Vaduz. However, ViCo as the seller is also entitled to assert its rights before the competent court of the customer. In this respect, ViCo is entitled to choose whether to apply Liechtenstein law or the law of the customer's country of residence. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
Stand: August 2026
