{"id":598,"date":"2022-12-13T16:02:39","date_gmt":"2022-12-13T15:02:39","guid":{"rendered":"https:\/\/zenpad.li\/?page_id=598"},"modified":"2025-12-07T13:19:29","modified_gmt":"2025-12-07T12:19:29","slug":"versand-rueckgaben","status":"publish","type":"page","link":"https:\/\/zenpad.li\/en\/versand-rueckgaben\/","title":{"rendered":"Shipping &amp; costs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"598\" class=\"elementor elementor-598\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61a4c46 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61a4c46\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f7a6e9\" data-id=\"2f7a6e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d112dd elementor-widget elementor-widget-heading\" data-id=\"9d112dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping &amp; costs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f0656c elementor-widget elementor-widget-text-editor\" data-id=\"8f0656c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The modalities for shipping and costs are described in our <a href=\"\/en\/agb\/\">AGB's <\/a>All costs are also clearly visible for the relevant product and in the product basket during the checkout process.<\/p>\n<p>In summary, the following applies to our customers as consumers:<\/p>\n<ul>\n<li>Prices include VAT&nbsp;<\/li>\n<li>Versandkosten DE\/AT\/FL\/CH: CHF\/EUR 5. Ab EUR\/CHF 150,- gratis<\/li>\n<li>Versandkosten \u00fcbrige L\u00e4nder: je nach Land zwischen EUR 6 und 25<\/li>\n<li>The customer shall bear the costs of any return shipment<br><br><\/li>\n<\/ul>\n<div>\n<h5><b>Unsere Bankkonten f\u00fcr \u00dcberweisungen<\/b>:<br><b>Wichtig<\/b>: Immer &#8222;<b>ViCo Systems GmbH<\/b>&#8220; als Empf\u00e4nger angeben.<\/h5>\n<\/div>\n<p><b>EURO <\/b>&#8211; Konto: IBAN: <b>AT02 2060 4031 0378 1450<\/b>, Sparkasse Feldkirch, \u00d6sterreich<br>CHF- Konto: IBAN: LI07 0880 5504 1726 0000 1, VP Bank, Liechtenstein<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96d6b8e elementor-widget elementor-widget-heading\" data-id=\"96d6b8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><br>Returns \/ money-back guarantee<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d3ace0 elementor-widget elementor-widget-text-editor\" data-id=\"3d3ace0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font_8\">The voluntary return option or the statutory right of withdrawal and our money-back guarantee are described in our <a href=\"\/en\/agb\/\">AGB's <\/a>regulated in detail (point 4.).&nbsp;<\/p>\n<p class=\"font_8\">In summary, our customers are consumers within the meaning of the Consumer Protection Act:<\/p>\n<ul>\n<li class=\"font_8\">14-day (statutory) withdrawal period (we must specify this due to EU\/EEA legal regulations)<\/li>\n<li class=\"font_8\"><b>30 days return option from receipt of the goods (<u>60 days<\/u> for ZenPad Zyklus)<\/b><\/li>\n<\/ul>\n<p class=\"font_8\"><span style=\"color: var( --e-global-color-text );\"><br>If you return your ZenPad within 30 days, we kindly ask you to inform us in advance via our contact form and give us your reason and in any case the order\/invoice number as well as your estimated name. After receiving the faultless goods, we will refund the purchase price to you. The refund will be made via your payment method (generally via Stripe). You bear the costs for the return shipment yourself.<\/span><\/p>\n<p class=\"font_8\"><span class=\"backcolor_22\"><u>What is the difference between the 14-day withdrawal period and the 30-day return option?<\/u>The withdrawal period is uniformly regulated by EU law for online purchases. We are increasing this period to 30 days, i.e. these periods have different legal bases and cannot be \"added together\".&nbsp;&nbsp;<\/span><\/p>\n<p class=\"font_8\"><span class=\"backcolor_22\"><u>What does this mean for you?<\/u> That you can return the ZenPad products not only within 14 days but within 30 days from receipt of the goods (the 30-day period begins 3 days after posting by ViCo Systems GmbH as the seller) without giving reasons. The 30 days (or 60 days for the ZenPad cycle) allow you to test the ZenPads extensively. We are sure that you - like hundreds of testers before you - will be satisfied with our products! If, contrary to expectations, you are not, we will refund the purchase price.&nbsp;<\/span><\/p>\n<p class=\"font_8\"><span class=\"backcolor_22\"><u>Exceptions <\/u>on the right of return and money-back guarantee:<\/span><\/p>\n<p class=\"font_8\"><span class=\"backcolor_22\">&#8211; Bestellungen von Pflastern und ZenPad-Shirts (wenn schon getragen)<br>&#8211; Jeder Kunde kann das R\u00fcckgaberecht nur einmal f\u00fcr jedes ZenPad Produkt in Anspruch nehmen<br><\/span>&#8211; B2B-Kunden und Vertriebspartner&nbsp;<\/p>\n<p class=\"font_8\"><strong><u>Addresses for returns:<\/u><\/strong><\/p>\n<p class=\"font_8\"><b>FL and Switzerland:<\/b><br>ViCo Systems GmbH<br>Returns<br>R\u00e4tikonstrasse 13<br>9490 Vaduz, Liechtenstein<\/p>\n<p class=\"font_8\"><b>EU and third countries:<\/b><br><span style=\"color: var( --e-global-color-text );\">ViCo Systems GmbH<br><\/span><span style=\"color: var( --e-global-color-text );\">P.O. Box 126<br><\/span><span style=\"color: var( --e-global-color-text );\">6801 Feldkirch, Austria<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Die Modalit\u00e4ten f\u00fcr den Versand und Kosten sind in unseren AGB&#8217;s detailliert geregelt, s\u00e4mtliche Kosten sind zudem bei dem entsprechenden Produkt sowie im Produkt-Basket im Checkout-Prozess transparent ersichtlich. Zusammenfassend gilt f\u00fcr unsere Kund:innen als Konsumenten: Preise verstehen sich inkl. MwSt&nbsp; Versandkosten DE\/AT\/FL\/CH: CHF\/EUR 5. Ab EUR\/CHF 150,- gratis Versandkosten \u00fcbrige L\u00e4nder: je nach Land zwischen [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":37,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-598","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/zenpad.li\/en\/wp-json\/wp\/v2\/pages\/598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zenpad.li\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zenpad.li\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zenpad.li\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zenpad.li\/en\/wp-json\/wp\/v2\/comments?post=598"}],"version-history":[{"count":33,"href":"https:\/\/zenpad.li\/en\/wp-json\/wp\/v2\/pages\/598\/revisions"}],"predecessor-version":[{"id":8555,"href":"https:\/\/zenpad.li\/en\/wp-json\/wp\/v2\/pages\/598\/revisions\/8555"}],"wp:attachment":[{"href":"https:\/\/zenpad.li\/en\/wp-json\/wp\/v2\/media?parent=598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}